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13 WTHR Indianapolis | Indianapolis Local News & Weather

No returns? Coronavirus forces retailers to alter policies

Many stores have changed their return policies, leaving people stuck with unwanted items.
Target logo (Shutterstock/Sundry Photography)

INDIANAPOLIS (KHOU) — There have been a lot of changes due to COVID-19. Some have been really noticeable, like face masks, but others have gone under the radar.

Many retail stores have changed their return policies, leaving customers stuck with items they’d rather not have.

Here’s a rundown of some of the biggest return policy changes at some of the biggest stores right now.

Kroger

"Due to the current COVID-19 pandemic, we are temporarily suspending product returns on Food products, Cosmetics & Apparel (clothing, shoes & accessories)."

Click here to view the store's latest policy.

Walmart

"We are temporarily not processing returns/exchanges in our stores of food, paper goods, home cleaning supplies, laundry soap, pharmacy, health & beauty and apparel.

If you need to return any item, including those above, and have a receipt, please start your return on the Walmart app or at Walmart.com. It’s easy and may allow you to complete your return without coming to the store.

If you’re not able to return the item online, don’t worry! Once returns reopen for impacted categories, we will be extending the return period by 6 weeks for those items."

Click here to view the store's latest return policy.

Family Dollar

"Effective March 27, 2020, until further notice, we are temporarily suspending our return and exchange policy."

Click here to view the store's latest return policy.

Target

"Guests who have items with a “return by date” from March 26-April 26, during which we suspended returns, will have until June 15 to return them. Target.com purchases can also be returned by mail using our online return center—sign in to your Target account to get started. New Jersey stores will continue to observe state-ordered return restrictions."

Click here to view the store's latest return policy.