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13 WTHR Indianapolis | Indianapolis Local News & Weather

Chick-fil-A employee helps retrieve woman's phone from storm drain

A Chick-fil-A employee went above and beyond to help a customer who was having a bad day.
(Photo: Shauna Hall/Facebook)

STAFFORD, Va. (WTHR) – A Chick-fil-A employee went above and beyond to help a customer who was having a bad day.

Shauna Hall shared the story on Facebook.

Hall said she was getting out of the car with her son in the parking lot when her phone fell and bounced right into a storm drain.

"After a moment of loosing my freakin mind, I lay on the ground, placing my head best I can between my van and the drain, looking into the dark abyss to see if by any chance it has landed somewhere I can reach," Hall wrote in a Facebook post. "Of course it has not."

That’s when Seth, a digital marketing director with Chick-fil-A, said he would help.

After cleaning his finger after slicing it trying to remove the manhole cover to the drain, Seth went into the storm drain and retrieved Hall’s phone. It didn’t break in the fall and wasn’t wet.

“As he was about to climb out of the hole he asked me to snap a picture so he could show his girlfriend what he did at work today,” Hall said.

Seth’s shift had just ended, yet he didn’t hesitate to stay and help a customer in need.

The Facebook post has been shared more than 12,000 times.