INDIANAPOLIS — Often, when we call to complain about the price of a subscription, we reach out to the customer service department.
There's a better option.
A professional negotiator told 13News it's better to call the cancellation or retention department instead. They're the people with the power.
Use the word "cancel" and be prepared with details of a competing offer.
But, as in all negotiations, be prepared to walk away in a worst case scenario.