INDIANAPOLIS (WTHR) – There might be some good news for some McDonald's franchises just in time for Shamrock Shake season.
According to Business Insider, some McDonald's locations will be getting a device that will help their employees better manage and tackle any issues with the machines that always seem to be out of order.
The software company that developed the device said it "will be able to correct any minor malfunctions and provide workers with important information when a machine appears to be broken."
One of the main reasons why the ice cream machines are down often is because it has an automated cleaning cycle that could take up to four hours to complete.
The new device, which first launched in May 2019, will be able to anticipate if part of the machine is about to break, using data that it collects, and warn the employees about the issue or if one of the workers is causing the issue.
Several McDonald’s locations across multiple franchisees have implemented the device, but McDonald’s corporate is not pushing its locations to do so, Insider reports.