Kilroy's finds worldwide support after Facebook response

It all started at Kilroy's Sports bar downtown Indianapolis New Year's Eve when a 57-year-old mother suffered a heart attack.
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It was not your typical "bar fight" but a social media showdown making its way around the world. The post is now being shared from the United Kingdom to Oklahoma.

It all started at Kilroy's Sports bar downtown Indianapolis New Year's Eve when a 57-year-old mother suffered a heart attack.

The bar staff was emotional.  

Chris Burton, Kilroy's managing partner, got an urgent call.

"A call from my general manager saying that a lady had had a heart attack and died. Thankfully we found out later that she survived," he said.

Burton thought that was the end of a difficult night until he saw a rant from Holly Jones on Kilroy's Facebook page. Jones said a junkie overdosed and wrote, "I will never go back to this location for New Year's Eve!!!...The manager also told us someone dying was more important than us being there..making us feel like our business didn't matter..." she said.

"I've heard some nasty things but this one took the cake," a stunned Burton told Eyewitness News. 

In his view, this was more than just a difficult customer writing.

"A lady dying ruined our New Year's Eve or something. Instead of being compassionate toward somebody else possibly losing their mother or wife,' explained the businessman.

In an industry where customers are "always right," Burton decided to make a point.

"I did exactly what you're not supposed to do and respond to a customer," said Burton.

This customer he said was wrong and he couldn't understand why Jones thought her  "...bill should take priority over a human life....I'm glad to hear you won't be coming back to Kilroy's because we wouldn't want anyone as cold hearted and nasty as you returning," read the response.

"As soon as I sent it, I thought, 'Oh, I hope that wasn't too much,'" he said.

The post took off. The onslaught against Jones forced her to shut down her Facebook page. She quietly disappeared.

"Memphis, Tennessee. North Carolina. Pretty nuts," said Burton, reading off other locations where the story has made news.

As Burton spent Monday linking supporters to a GoFundMe page for the heart attack victim, his heart was also drawn to the woman who stoked a fire storm.

"I actually feel a little bad with how far it's gotten, I don't want people threatening her job or trying to get her fired or things like that. If I had known it was going to go this far, I probably wouldn't have used her name," said Burton.

Where grudges could take hold, he simply offers compassion.

Jones, a hair stylist, did not show up for work on Monday.  The salon where she works donated $500 to the heart attack victim’s fundraiser.

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