Fishers residents wait for days for the mail to arrive

(WTHR Photo/Clint Erbacher)

FISHERS, Ind. (WTHR) — For the past few days, John Weissert has gone out to check for mail and every day it's the same thing: his mailbox is empty.

"I did not get any (mail) Tuesday, Wednesday, today, it's highly unusual," he said.

Especially since Weissert's wife signed up for Informed Delivery, a website that lets postal customers preview mail scheduled to "arrive soon."

As of early afternoon Thursday, the Weisserts had 74 pieces of mail in waiting.

Checking the app, he said, "for today, it was 13 pieces of mail, yesterday 13, Tuesday 16, Monday 19."

He wants to know where that mail is and why it's not being delivered. He's not alone. Others in his neighborhood and surrounding ones have taken to NextDoor and Facebook to voice their upset.

"We just receive mail real sporadically," neighbor Marcia Flora said.

She said sometimes they don't get mail for a few days. Other times it comes as late as 7:30 p.m. or 8 p.m.

"We see the mail truck go through down this street over here, but it never makes to us, not for the last couple of days," her husband, John, said.

They said it's frustrating.

"He gets his retirement check through the mail," Marcia said. And if the mail doesn't come, outgoing mail doesn't get picked up either.

But Roscoe Scott, who lives in the same neighborhood said he hasn't had any issues. We found him opening his mailbox and pulling out a handful of items.

"I got mail today but it may have been last night. I'm not sure of the day. Let's see it says the 15th of March? I can't tell," he said trying to determine if the mail was late.

The Weisserts took their complaints to their local post office.

"What they say is they're dealing with delays from the downtown post office," he said. "I don't know if there are inefficiencies or the mail is getting from downtown to here or where the problem lies."

Marcia Flora said she noticed issues with mail delivery after their former carrier retired. "That's when things seemed to fall apart," she said.

Mary Dando, a spokesperson for the US Post Office in Indianapolis said she wasn't aware of any widespread problems. She said she needed the names, addresses and phone numbers of those having delivery problems to determine what the issues may be.

Dando also emailed the following statement:

"The Postal Service appreciates its customers and strives to provide excellent service. When mail service issues occur, we take steps to quickly resolve customer concerns. We gladly work to address any specific issue from the community when brought to our attention and we encourage customers to reach out to their local postal station or call our toll free Customer Care Center at 1-800-ASK-USPS (1-800-275-8777). Customers can also go to our website and click on "Contact us" at the bottom of our homepage. Every call and email will be carefully documented and appropriate action taken to strengthen service. The Postal Service will diligently continue to investigate customer's concerns and correct deficiencies to improve service to our communities."

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