Caught on camera: Postal service worker tosses package with glass ornaments up steps

A Charlotte couple watched as a delivery driver tossed a fragile package against their door. (Zachary Miller/WCNC)
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CHARLOTTE, N.C. (WCNC) — A Charlotte couple's doorbell camera captured what appeared to be a postal worker tossing a package filled with glass ornaments up the stairs in an apartment building.

Zachary Miller posted the video on Friday, and it's since gotten a lot of attention.

"I was really surprised," Miller told WCNC. "I was actually standing by the door on the inside, and I heard a thud at the door."

Miller said glass Christmas ornaments were inside the package.

"It had three layers of bubble wrap on it," he said. "I'm sure that saved it."



Miller said many delivery drivers from the U.S. Postal Service to Amazon have tossed packages at his door to avoid climbing the stairs.

Allen Kim, a shipping expert and owner of Edwin Jarvis, said even slapping a fragile label doesn't always protect packages.

"It's all about the mix of which shipper you use, how much hand handling they do, and how well have they trained their staff."

NBC Charlotte sent Miller's video to the U.S. Postal Service, and we're awaiting a response.

Anyone who receives a damaged package from the U.S. Postal Service can get more information about filing a claim here.