FedEx, UPS rush to complete delayed Christmas deliveries - 13 WTHR Indianapolis

FedEx, UPS rush to complete delayed Christmas deliveries

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Allen Pruett Allen Pruett
Pruett runs from his truck to the front door of each home he delivers to. Pruett runs from his truck to the front door of each home he delivers to.
INDIANAPOLIS -

The day after Christmas, the mad rush to deliver everyone's packages on time was supposed to be over. But shipping giants FedEx and UPS are apologizing to thousands of angry customers for major delivery delays. Now drivers are trying to clear the backlog fast.

Eyewitness News spent some time with FedEx driver Allen Pruett, who has been - in his own words - "insanely busy" this month.

"I go from 160 stops a day to anywhere from 250-350 stops a day," he said.

From that packed delivery truck full of Christmas gifts, Pruett doesn't walk to houses. He runs.

"I haven't seen my house in the daylight for almost three weeks," he admitted. "A lot of ten o'clock nights. Up before the sun before the next morning doing my thing."

But this year, FedEx and UPS are taking heat for delayed deliveries on thousands of Christmas gifts that didn't arrive on time. In fact, many items are still stuck in warehouses waiting to be shipped. That has customers angry.

"I waited around hours and hours for it to show up and it never did," one customer complained.

Many sounded off on social media, including on WTHR's Facebook page, with people complaining, "My sister's gift never made it," and "I paid for next-day air," and "very upset Mom."

Both FedEx and UPS are apologizing, blaming a surge in online sales and bad weather across the country, including snowstorms, ice storms, rain and floods.

"The storms that came through slowed trucks down," said Pruett. "I was talking to my boss. This is his 14th peak and this is the worst."

Now Pruett is scrambling to get those delayed gifts out fast, dashing from house to house and delivering a gentle message for future Christmases: Order earlier next year and put the focus of the holiday back where it belongs.

"For some people it's family. For some people it's Jesus Christ," he said. "The present is going to get there. It might be a little late. I'm not gonna get the time back I lost with my family. But I did my job."

FedEx and UPS expect to have most of their deliveries out to homes by Thursday or Friday. Meanwhile, some online companies are making amends. Amazon is compensating customers with gift cards and refunds for shipping charges.

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