Consumers angered over Target data breach - 13 WTHR Indianapolis

Consumers angered over Target data breach


There's new fallout from the massive data breach at Target. There are now calls for a government investigation.

With just two days to go before Christmas, as shoppers rush to complete their holiday purchases, the giant data breach at Target could not have come at a worse time. Shoppers are worried it's a trend.

"I think I'll start using cash, cash only. People are not feeling safe using their cards anymore," said one shopper.

Target is offering discounts and apologies and promising customers "zero liability for any charges that you didn't make," along with "free credit monitoring to everyone who was impacted."

But some customers are still angry, with one writing on Facebook: "No more shopping at target for me. Done!!!!"

Others say Target shouldn't be blamed.

"You can't just say you're going to be scared to shop at Target because this could happen anywhere," said another shopper. 

Many security experts agree that it's unfair to blame the retailer.

"Target has spent a lot of money on payment card security and they were compliant with all the latest security standards," said Avivah Litan, Gartner Research.

But experts say those standards are antiquated. The United States relies on easy-to-copy magnetic strips to hold account information, rather than more secure digital chips used in most other countries - making our cards vulnerable to attack. So far no one has detailed exactly how this happened.

"Chief suspects would be sophisticated organized criminals that have studied target or insiders with privileged access that know exactly where to go," said Litan.

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