Thursday, December 12 2013 10:26 PM EST2013-12-13 03:26:52 GMT
A pedestrian was struck and killed in Franklin Thursday night. Franklin firefighters confirmed the accident on US 31 between Acorn Road and Schoolhouse Road. The crash happened just before 9 p.m. Thursday. TheMore >>
A pedestrian was struck and killed in Franklin Thursday night.More >>
Thursday, December 12 2013 10:09 PM EST2013-12-13 03:09:37 GMT
The Avon Community School Corporation says it's investigating a case of "inappropriate social media activity" involving high school students. Bill Weems, deputy chief of Avon PD, says his department wasMore >>
The Avon Community School Corporation says it's investigating a case of "inappropriate social media activity" involving high school students.More >>
Thursday, December 12 2013 8:43 PM EST2013-12-13 01:43:13 GMT
Someone has again anonymously dropped a gold Krugerrand coin into a Salvation Army red kettle in a central Indiana city. Salvation Army Capt. Dale Brandenburg says the South African coin was foundMore >>
Someone has again anonymously dropped a gold Krugerrand coin into a Salvation Army red kettle in a central Indiana city.More >>
Thursday, December 12 2013 8:40 PM EST2013-12-13 01:40:40 GMT
An Indianapolis man who pleaded guilty to bank robbery in which an accomplice was fatally shot by the FBI has been sentenced to 10.5 years in prison. U.S. District Judge Jane Magnus-Stinson sentencedMore >>
An Indianapolis man who pleaded guilty to bank robbery in which an accomplice was fatally shot by the FBI has been sentenced to 10.5 years in prison.More >>
Thursday, December 12 2013 8:33 PM EST2013-12-13 01:33:19 GMT
Bishops representing Indiana's five Roman Catholic dioceses have issued a pastoral letter in response to a proposal to add a ban on gay marriage to the state constitution, but didn't take a side. TheMore >>
Bishops representing Indiana's five Roman Catholic dioceses have issued a pastoral letter in response to a proposal to add a ban on gay marriage to the state constitution, but didn't take a side.More >>
Thursday, December 12 2013 7:23 PM EST2013-12-13 00:23:47 GMT
Indianapolis Metro Police are investigating the shooting of a child on the city's west side. Officers were called to a home in the 1100 block of W. 27th St. just east of Riverside Park. The child wasMore >>
Indianapolis Metro Police are investigating the shooting of a child on the city's west side.More >>
Thursday, December 12 2013 7:02 PM EST2013-12-13 00:02:44 GMT
Police in Noblesville are warning citizens about scams surrounding the death of a 16-year-old high school student. Police say they have received several questions about fundraising efforts allegedly setMore >>
Police in Noblesville are warning citizens about scams surrounding the death of a 16-year-old high school student.More >>
Thursday, December 12 2013 6:50 PM EST2013-12-12 23:50:59 GMT
The House has given sweeping bipartisan approval to a budget bill backed by both President Barack Obama, his Democratic allies and a big majority of the chamber's Republicans. The 332-94 vote sendsMore >>
The House has given sweeping bipartisan approval to a budget bill backed by both President Barack Obama, his Democratic allies and a big majority of the chamber's Republicans.More >>
Thursday, December 12 2013 6:50 PM EST2013-12-12 23:50:07 GMT
A case of mistaken identity cost an Indianapolis man his freedom and much more. He ended up behind bars after learning police had a warrant for his arrest for trying to kill another man. This case ofMore >>
A case of mistaken identity cost an Indianapolis man his freedom and much more. He ended up behind bars after learning police had a warrant for his arrest for trying to kill another man.More >>
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SOURCE UPS Canada Ltd.
Channels, choices & convenience lead to online shopping satisfaction
MISSISSAUGA, ON, Sept. 26, 2013 /CNW/ - comScore, Inc., a leader in
measuring the digital world, and UPS Canada today released the results
of the UPS Pulse of the Online Shopper Study™: A Customer Experience Study, which contains key consumer insights into elements of the online
shopping experience that drive brand preference, customer loyalty and
The study, conducted by comScore found online shoppers are increasingly
demanding more from retailers. Consumers want more information at the
start of the online experience, more options during checkout and
delivery, and more channels for interacting with their favourite
retailers. A seamless returns process, free shipping and social and
mobile access were rated among the most important needs of today's
"This study highlights the critical three Cs of today's retail online
customer experience - channels, choices and convenience," said Nicolas
Dorget, vice president of customer solutions, UPS Canada. "Retailers
can win shoppers over by providing a consistent and positive
omnichannel experience. From mobile apps to social media platforms,
today's consumers value - and even expect - services to work together
across the entire shopping continuum from pre-purchase to
"With more and more device options for staying connected to their
favourite brands, retailers have a growing number of touch points
through which to reach consumers," said Susan Engleson, senior director
at comScore. "Retailers that customize shopping experiences so that
these experiences align with how customers use different devices and
platforms have a real opportunity to build brand loyalty and drive
Shoppers demonstrated a preference for retailers that deliver an
integrated and value-added experience across all channels, including
in-store, online and via mobile devices.
The single most important factor, cited by 65% of respondents, was the
ability to buy online and make returns in-store, while the second most
important factor is availability of in-store pickup (49%).
Nearly 30% of shoppers want to be able to purchase in-store with their
mobile device and want a mobile application for their smartphones.
Nearly half of consumers using a retailer's mobile app are less likely
to comparison shop when using an app versus a browser.
Shoppers also indicated that they want more control over their online
shopping experience. Having access to multiple options with regards to
shipping and delivery policies was proven to lead to a decrease in cart
abandonment upon checkout.
Nearly 90% of online shoppers indicated they have placed items in their
shopping carts and left the site without making a purchase.
Online consumers indicated that communicating shipping costs and
delivery times early in the online shopping experience can help
alleviate cart abandonment.
More than three quarters of online shoppers said they have added items
to their shopping carts in order to qualify for free shipping,
suggesting that retailers' minimum spending thresholds for free
shipping are effective at inducing consumers to spend more.
Simple return policies drive satisfaction and repeat business, according
to the study; therefore, having a seamless returns process is
Nearly 50% have returned a product purchased online.
Sixty-five per cent of consumers will shop more with a retailer if they
offer a hassle-free returns policy.
About the UPS Pulse of the Online Shopper: A Customer Experience Study
The study evaluates consumer shopping habits from pre-purchase to
post-delivery and is based on a comScore survey of more than 1,000
Canadian online shoppers.
Click here to view the Canadian report and infographic.
The global study is based on a survey of more than 14,000 frequent online shoppers in
the U.S., Europe (Belgium, Netherlands, France, Germany, Italy and the
UK), Asia (China, Hong Kong, Singapore), Australia, Mexico and Canada.
Click on this animated map to learn more about each region.
comScore, Inc. (NASDAQ: SCOR) is a global leader in digital measurement
and analytics, delivering insights on web, mobile and TV consumer
behavior that enable clients to maximize the value of their digital
investments. For more information, please visit www.comscore.com/companyinfo.
UPS (NYSE:UPS) is a global leader in logistics, offering a broad range
of solutions including the transportation of packages and freight; the
facilitation of international trade, and the deployment of advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, Ga., UPS serves more than 220 countries and
territories worldwide. The company can be found on the web at UPS.com and its corporate blog can be found at blog.ups.com. To get UPS news direct, visit pressroom.ups.com/RSS.
Thursday, December 12 2013 5:29 PM EST2013-12-12 22:29:58 GMT
A woman who pleaded guilty in the death of her seven-year-old son will learn her sentence this afternoon. Jessica Rogers, who was 29 when she was arrested after the Dec. 8, 2012 fatal fire, pleaded guiltyMore >>
A woman who pleaded guilty in the death of her seven-year-old son has been sentenced to four years in prison, to be followed by two years of probation.More >>
Thursday, December 12 2013 12:18 PM EST2013-12-12 17:18:18 GMT
The wife of an Iraqi war veteran shot to death when he tried to buy an iPad on Craigslist is speaking out for the first time. In an interview with the Daily Mail online, Jamie Vester says she warned herMore >>
The wife of an Iraqi war veteran shot to death when he tried to buy an iPad on Craigslist is speaking out for the first time.More >>
Wednesday, November 27 2013 6:21 PM EST2013-11-27 23:21:46 GMT
It's a case that has baffled police for decades. On November 17th, 2013, it will be 35 years since four young workers were kidnapped from the Speedway Burger Chef and killed. There were four victimsMore >>
It's one of the state's most heinous crimes. 35 years later, the Burger Chef murder case is still unsolved. Now, Eyewitness News has uncovered a new theory connected to the investigation that focuses on another Burger Chef restaurant.More >>
Thursday, December 12 2013 10:45 AM EST2013-12-12 15:45:38 GMT
A man that had been shot in his vehicle drove to the Indianapolis Fire station at 5520 East 38th Street around 11 PM last night. Indianapolis Metropolitan Police Department (IMPD) were at the shootingMore >>
A man who had been shot in his vehicle drove to the Indianapolis Fire station at 5520 East 38th Street around 11:00 pm Wednesday night. More >>
Wednesday, December 11 2013 6:28 PM EST2013-12-11 23:28:45 GMT
Chuck Pagano took no solace in what everybody else at the Colts' complex already knew. Sunday's replay reversal, which gave the Bengals a touchdown, was a mistake. On Tuesday night, Dean Blandino, theMore >>
Chuck Pagano took no solace in what everybody else at the Colts' complex already knew.More >>
Thursday, December 12 2013 2:38 AM EST2013-12-12 07:38:28 GMT
Indianapolis Fire Department was called to a house fire overnight at 2733 Fairfax Road, while dealing with slick streets and the cold. The fire was a chimney fire, but when the firefighters left the scene,More >>
Indianapolis Fire Department was called to a house fire overnight at 2733 Fairfax Road, while dealing with slick streets and the cold.More >>
Thursday, December 12 2013 7:33 AM EST2013-12-12 12:33:55 GMT
Customers of Indianapolis Power and Light (IPL) were without power overnight during the cold weather. The downtown Indianapolis area has 238 customers without power and another 42 on the south sideMore >>
Indianapolis Power and Light and Duke Energy customers without power overnight.More >>
Wednesday, December 11 2013 6:15 PM EST2013-12-11 23:15:22 GMT
An Indianapolis pastor has been convicted of child molestation. A jury found 71-year-old Otis Jetter guilty on all three counts Tuesday. Jetter had been working as a pastor at the Pilgrim Chapel MissionaryMore >>
A jury found 71-year-old Otis Jetter guilty on all three counts Tuesday.
Thursday, December 12 2013 11:23 AM EST2013-12-12 16:23:57 GMT
Indianapolis Power and Light blames the cold weather for scattered power outages Thursday morning. A power line in Pike Township that was previously struck by lightning froze this morning. It broke, causingMore >>
Indianapolis Power and Light blames the cold weather for scattered power outages Thursday morning.More >>
Wednesday, December 11 2013 11:42 PM EST2013-12-12 04:42:24 GMT
A few snow showers are in the forecast for Wednesday evening and a quick blast of even colder air will follow. Overnight temperatures will be in the range of 1 to -4 degrees. Wind chills will be evenMore >>
By late evening Wednesday, some parts of central Indiana have temperatures in the single digits and wind chills nearing 10 below zero.More >>