Wednesday, December 11 2013 6:49 PM EST2013-12-11 23:49:01 GMT
A six-year-old boy kissed a classmate and got suspended for sexual harassment. Now his mom is fighting to get the incident removed from his record. "It was during class, yeah. We were doing reading group.More >>
A six-year-old boy kissed a classmate and got suspended for sexual harassment. Now his mom is fighting to get the incident removed from his record.More >>
Wednesday, December 11 2013 6:43 PM EST2013-12-11 23:43:05 GMT
Gov. Mike Pence says the federal government has rejected Indiana's request that Howard County be declared a major disaster area because of damage from last month's tornadoes and severe storms. TheMore >>
Gov. Mike Pence says the federal government has rejected Indiana's request that Howard County be declared a major disaster area because of damage from last month's tornadoes and severe storms.More >>
Wednesday, December 11 2013 6:29 PM EST2013-12-11 23:29:33 GMT
The state of Indiana is giving a Carmel business 2-million dollars in tax credits in exchange for creating 100 new jobs next year.Allegion does business in 120 countries -- but keeps its north AmericanMore >>
The state of Indiana is giving a Carmel business $2 million in tax credits in exchange for creating 100 new jobs next year.More >>
Wednesday, December 11 2013 6:28 PM EST2013-12-11 23:28:45 GMT
Chuck Pagano took no solace in what everybody else at the Colts' complex already knew. Sunday's replay reversal, which gave the Bengals a touchdown, was a mistake. On Tuesday night, Dean Blandino, theMore >>
Chuck Pagano took no solace in what everybody else at the Colts' complex already knew.More >>
Wednesday, December 11 2013 6:15 PM EST2013-12-11 23:15:22 GMT
An Indianapolis pastor has been convicted of child molestation. A jury found 71-year-old Otis Jetter guilty on all three counts Tuesday. Jetter had been working as a pastor at the Pilgrim Chapel MissionaryMore >>
A jury found 71-year-old Otis Jetter guilty on all three counts Tuesday.
Wednesday, December 11 2013 6:00 PM EST2013-12-11 23:00:14 GMT
About 50 days and 60 degrees ago, Dr. Lewis Ferebee rode a school bus to his first day of work as the new leader of Indianapolis Public Schools. He had a 100-day plan to begin improving the district.More >>
In an Eyewitness News interview, we ask IPS Superintendent Dr. Lewis Ferebee what he's learned, what he's done, and where he sees the school district headed.More >>
Wednesday, December 11 2013 5:31 PM EST2013-12-11 22:31:19 GMT
A few snow showers are in the forecast for Wednesday evening and a quick blast of even colder air will follow. Overnight temperatures will be in the range of 1 to -4 degrees. Wind chills will be evenMore >>
A few snow showers are in the forecast for Wednesday evening and a quick blast of even colder air will follow.More >>
Wednesday, December 11 2013 5:17 PM EST2013-12-11 22:17:26 GMT
As bitter cold sets in, many in central Indiana are thinking twice before cranking up the thermostat. "When I hear that furnace kick on and I don't feel cold, I jump up and I cut it down," said RooseveltMore >>
As bitter cold sets in, many in central Indiana are thinking twice before cranking up the thermostat.More >>
Wednesday, December 11 2013 4:55 PM EST2013-12-11 21:55:24 GMT
The House has passed legislation that instructs the Veterans Affairs Department to unearth the remains of an Army veteran buried with military honors after police said he killed an Indianapolis woman andMore >>
The House has passed legislation that instructs the Veterans Affairs Department to unearth the remains of an Army veteran buried with military honors after police said he killed an Indianapolis woman and injured three others before taking his own life.More >>
Wednesday, December 11 2013 4:47 PM EST2013-12-11 21:47:54 GMT
The five power conferences of college sports want more flexibility in providing financial support to athletes. A major reason they lack that freedom in the first place is other NCAA members have fearedMore >>
The five power conferences of college sports want more flexibility in providing financial support to athletes.More >>
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SOURCE UPS Canada Ltd.
Channels, choices & convenience lead to online shopping satisfaction
MISSISSAUGA, ON, Sept. 26, 2013 /CNW/ - comScore, Inc., a leader in
measuring the digital world, and UPS Canada today released the results
of the UPS Pulse of the Online Shopper Study™: A Customer Experience Study, which contains key consumer insights into elements of the online
shopping experience that drive brand preference, customer loyalty and
The study, conducted by comScore found online shoppers are increasingly
demanding more from retailers. Consumers want more information at the
start of the online experience, more options during checkout and
delivery, and more channels for interacting with their favourite
retailers. A seamless returns process, free shipping and social and
mobile access were rated among the most important needs of today's
"This study highlights the critical three Cs of today's retail online
customer experience - channels, choices and convenience," said Nicolas
Dorget, vice president of customer solutions, UPS Canada. "Retailers
can win shoppers over by providing a consistent and positive
omnichannel experience. From mobile apps to social media platforms,
today's consumers value - and even expect - services to work together
across the entire shopping continuum from pre-purchase to
"With more and more device options for staying connected to their
favourite brands, retailers have a growing number of touch points
through which to reach consumers," said Susan Engleson, senior director
at comScore. "Retailers that customize shopping experiences so that
these experiences align with how customers use different devices and
platforms have a real opportunity to build brand loyalty and drive
Shoppers demonstrated a preference for retailers that deliver an
integrated and value-added experience across all channels, including
in-store, online and via mobile devices.
The single most important factor, cited by 65% of respondents, was the
ability to buy online and make returns in-store, while the second most
important factor is availability of in-store pickup (49%).
Nearly 30% of shoppers want to be able to purchase in-store with their
mobile device and want a mobile application for their smartphones.
Nearly half of consumers using a retailer's mobile app are less likely
to comparison shop when using an app versus a browser.
Shoppers also indicated that they want more control over their online
shopping experience. Having access to multiple options with regards to
shipping and delivery policies was proven to lead to a decrease in cart
abandonment upon checkout.
Nearly 90% of online shoppers indicated they have placed items in their
shopping carts and left the site without making a purchase.
Online consumers indicated that communicating shipping costs and
delivery times early in the online shopping experience can help
alleviate cart abandonment.
More than three quarters of online shoppers said they have added items
to their shopping carts in order to qualify for free shipping,
suggesting that retailers' minimum spending thresholds for free
shipping are effective at inducing consumers to spend more.
Simple return policies drive satisfaction and repeat business, according
to the study; therefore, having a seamless returns process is
Nearly 50% have returned a product purchased online.
Sixty-five per cent of consumers will shop more with a retailer if they
offer a hassle-free returns policy.
About the UPS Pulse of the Online Shopper: A Customer Experience Study
The study evaluates consumer shopping habits from pre-purchase to
post-delivery and is based on a comScore survey of more than 1,000
Canadian online shoppers.
Click here to view the Canadian report and infographic.
The global study is based on a survey of more than 14,000 frequent online shoppers in
the U.S., Europe (Belgium, Netherlands, France, Germany, Italy and the
UK), Asia (China, Hong Kong, Singapore), Australia, Mexico and Canada.
Click on this animated map to learn more about each region.
comScore, Inc. (NASDAQ: SCOR) is a global leader in digital measurement
and analytics, delivering insights on web, mobile and TV consumer
behavior that enable clients to maximize the value of their digital
investments. For more information, please visit www.comscore.com/companyinfo.
UPS (NYSE:UPS) is a global leader in logistics, offering a broad range
of solutions including the transportation of packages and freight; the
facilitation of international trade, and the deployment of advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, Ga., UPS serves more than 220 countries and
territories worldwide. The company can be found on the web at UPS.com and its corporate blog can be found at blog.ups.com. To get UPS news direct, visit pressroom.ups.com/RSS.
Wednesday, December 11 2013 8:33 AM EST2013-12-11 13:33:42 GMT
In an effort to save time and money, Indianapolis Mayor Greg Ballard wants to bring criminal justice in Marion County under one roof. Sources tell Eyewitness News a plan is in the works that would consolidateMore >>
In an effort to save time and money, Indianapolis Mayor Greg Ballard wants to bring criminal justice in Marion County under one roof.More >>
Wednesday, November 27 2013 6:21 PM EST2013-11-27 23:21:46 GMT
It's a case that has baffled police for decades. On November 17th, 2013, it will be 35 years since four young workers were kidnapped from the Speedway Burger Chef and killed. There were four victimsMore >>
It's one of the state's most heinous crimes. 35 years later, the Burger Chef murder case is still unsolved. Now, Eyewitness News has uncovered a new theory connected to the investigation that focuses on another Burger Chef restaurant.More >>
Tuesday, December 10 2013 10:45 PM EST2013-12-11 03:45:01 GMT
There are major changes ahead for the Indianapolis Motor Speedway. Track officials revealed Tuesday how they will spend millions of dollars - some of it taxpayer money - for improvements at the track. TheMore >>
Track officials revealed Tuesday how they will spend millions of dollars - some of it taxpayer money - for improvements at the track.More >>
Wednesday, December 11 2013 2:50 AM EST2013-12-11 07:50:40 GMT
The Mega Millions jackpot grows to $400 million with no winner nationwide Tuesday night. The jackpot is approaching a new record for Friday night, estimated at $400 million. The winning numbers forMore >>
The Mega Millions jackpot grows to $400 million with no winner nationwide Tuesday night. More >>
Wednesday, December 11 2013 12:00 AM EST2013-12-11 05:00:46 GMT
Metro Police are investigating a home break-in, in which thieves stole Christmas from an east side Indianapolis family.Anita Barnes says faith and family are the heart of the holidays.She decorated herMore >>
Metro police are investigating a home break-in in which thieves stole Christmas from an east Indianapolis family.More >>
Wednesday, December 11 2013 5:49 AM EST2013-12-11 10:49:15 GMT
A Greenwood family escaped from a fire overnight in the 800 block of Ramblin Road. White River Township Fire Department was assisted by Greenwood Fire in fighting the building fire. The family ofMore >>
Greenwood family of four escapes building fire overnight.More >>
Tuesday, December 10 2013 8:23 PM EST2013-12-11 01:23:04 GMT
A woman who worked for more than 12 years at an Indianapolis church is accused of stealing more than $177,000 from there. Marion County Prosecutor Terry Curry says Stephanie Hicks was charged TuesdayMore >>
A woman who worked for more than 12 years at an Indianapolis church is accused of stealing more than $177,000 from there.More >>
Tuesday, December 10 2013 6:37 PM EST2013-12-10 23:37:33 GMT
People living in a far south side Indianapolis apartment complex say enough is enough. Parc Bordeaux Apartments residents are fed up with thieves who have repeatedly targeted their complex. The most recentMore >>
People living in a far south side Indianapolis apartment complex say enough is enough.More >>
Wednesday, December 11 2013 12:28 PM EST2013-12-11 17:28:11 GMT
New jobs are coming to central Indiana as a company brings its headquarters to Carmel. That's the new home for Allegion. The Ireland-based company was spun off from Ingersoll Rand last week. It willMore >>
New jobs are coming to central Indiana as a company brings its headquarters to Carmel. That's the new home for Allegion.More >>