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Customer support software developer introduces a ROI calculator to help users understand potential cost savings and revenue gains
New York, NY (PRWEB) November 20, 2012
Agendize, an online customer support software developer specializing in Online Scheduling, Click-to-Call and Live Chat tools for small to mid-sized business worldwide, announces the launch of a free online calculator tool. As the popularity of delivering customer support via online interaction grows, businesses in a wide array of industries are looking to leverage intuitive tools to support their customer service and sales goals while also improving the efficiency of general business operations. By using Agendize’s new ROI calculator, companies can get a better understanding of how online interaction tools can support their business growth, accessing metrics outlining the potential cost savings and revenue gains they can expect from integrating customer service software with their website.
“Whenever a business is evaluating new tools and looking to alter its processes, they need to be as informed as possible throughout the decision making process,” shares Matt Fogel, Vice President, Agendize. “Change can be daunting and stakeholders want to feel confident that they are making a solid choice to help their business move in the right direction. While the importance of providing excellent customer service online is well understood, companies considering a switch to customer support software can use our free calculator to get a concrete idea of how such improvements will impact their bottom line with specific insight into how our suite of interaction tools can help both save money and make money.”
The results from the ROI calculator help businesses understand more concretely the value of using Agendize’s customer service tools, such as Online Scheduling, Click-to-Call and Live Chat. By answering a series of questions using specific website analytics data, such as number of unique visitors to the site and total number of page views each month in addition to business specific questions such as average value of sale per client, how the sales process is run and resources devoted to providing customer service, the calculator then uses this data to analyze the effect of using customer support software. The basic results inform users about potential revenue gains and savings when implementing Agendize’s suite of interaction tools. For users looking for more in-depth results, they can simply fill in their email address to get instant access to a more detailed opportunity report that breaks down results and the impact of using Online Scheduling, Click-to-Call and Live Chat in specific.
To find out more about Agendize’s customer support software or to access the free online ROI calculator please visit http://www.agendize.com/
Agendize is the leading provider of easy-to-install interaction tools like Online Scheduling, Click-to-Call, Live Chat and more, helping small to large sized organizations convert online traffic into real business. The Agendize white-label platform is adapted for and licensed to leading web site builders, telcos, hosting companies and media companies, powering over 35,000 online businesses in 20+ languages worldwide.
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