Indianapolis - Indiana's human services agency is hoping the third time's a charm when it comes to welfare intake.
The Family and Social Services Administration announced Tuesday it has started rolling out what it's calling a hybrid welfare system in 10 southwestern Indiana counties surrounding Evansville.
This new system follows the agency's aborted effort to turn welfare intake completely over to private vendors.
Privatized, automated welfare intake reached 59 counties before FSSA Secretary Anne Murphy halted it a year ago because of problems including lost documents and too many errors in processing benefits. Ten of those counties now get a total of 20 more case workers for more face-to-face contact.
Thirty-three counties still do welfare intake the old way, relying entirely on case worker contact with clients.
Benefits Denied - Read 13 Investigates reporter Sandra Chapman's series of reports on welfare privatization in Indiana.
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