Mayor's Action Center answers thousands of weather-related calls

Douglas Hairston, Front Porch Alliance
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While most Indianapolis government offices closed Monday, the Mayor's Action Center on the 21st floor of the City-County Building was busy.

The MAC opened specially Sunday night to assist Marion County residents will a number of weather-related concerns. Between 9pm Sunday and about 3pm Monday, the center recorded about 2,100 phone calls.

Workers at the MAC are assisting with information about finding shelter, dealing with downed trees, and reporting vehicles that are abandoned or blocking the street. 

Workers tell Eyewitness News that many of the calls are about power outages, so they try to connect callers with the appropriate power company.  The MAC is also helping to arrange transportation to get callers without power to a shelter.

Callers from other cities are directed to their local service providers.

Because of the storm and the Sunday opening, the Mayor asked for assistance answering the phones and some of the city's top executives came in to man the phones.

Douglas Hairston with the Front Porch Alliance doesn't normally work the phones, but was helping out Monday.

"Today we're fielding calls trying to help our citizens out. They asked for some extra help, so we have quite a few folks from the executive level coming down here to take calls," he said.

He says people are calling about power outages who need shelter, as well as abandoned vehicles blocking streets and downed trees.

He says they can't answer every question, but they can direct callers to other resources.

Indianapolis-Marion County offices will be closed Tuesday, but the MAC lines will be open again. 

Call 317-327-4622 to report a problem or ask a question. If you're outside of Marion County, call 211.