IndyGo, National Guard and families assist dialysis patients

A dialysis center
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IndyGo canceled regular bus routes Monday citing road conditions and likely detours and delays.

But IndyGo says it will deliver transportation service to patients who rely on vital medical treatments like, dialysis.

Eyewitness News shows you why some patients are not willing to leave their ride or health to chance, despite the bitterly cold temperatures.

There are some services that just can't wait. Kidney Dialysis patients are braving the cold to make their appointments at least to the centers that are open.

Eugene Richardson drove his father-in-law downtown. He's a regular at Fresenius Medical Center Dialysis.

Richardson says there was no question about making the journey Monday despite the sub-zero temperatures.

For this family, there are other pressing considerations.

"I think it's a life-or-death thing. You know he's a dialysis patient. So I think I had to really get him here," explained Richardson, who found some streets more difficult to navigate than others.

"Some of the side streets getting over to this place, I was a little worried about that," he said.

Inside, Kathy Pipes says the numbers are stacking up. More patients than dialysis technicians were able to make it to the center.

"We have maybe about 15 techs a day and they're saying there's only about three back there today," she said.

Members of the Indiana National Guard also helped stranded patients get to their treatments.

"We had a lady who needed taken for dialysis in New Castle. We transported her there this morning," said Major General Martin Umbarger.

Carmel firefighters will offer free rides for Carmel residents who need to get to their dialysis treatment centers.

"There will be no charge for this, nor will the service detract the fire department from providing service for emergencies of an immediate threat. This is a temporary offer while the city continues to battle the heavy snow and bitter cold temperatures," said Fire Chief Matt Hoffman.

If it is a life threatening emergency, call 911. If it is for a regular dialysis appointment that is non-life threatening, you can contact the Hamilton County Communications Center at 317-773-1282 to request a ride.