BMV customers concerned over lost driver's licenses

Patricia Spidel is wondering who has her driver's license.
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Sandra Chapman/13 Investigates

Noblesville - Some Indiana driver's licenses are showing up in the wrong place. New rules require you to wait for your new license in the mail, but some aren't arriving.

Patricia Spidel has two driving questions for the Indiana Bureau of Motor Vehicles: Why did she get an unknown man's drivers license in the mail, and where did her new license go?

13 Investigates has discovered the agency's award winning SecureID process has left Spidel and an undetermined number of others vulnerable to identity theft by sending the credential to the wrong address.

"I'm just in shock. I'm really shocked, opened up my mail and to my surprise, it was not me inside the envelope. It was a man from another city," Spidel told 13 Investigates as she sat watching her son play in a Noblesville park.

The driver's license that Spidel received should have kept going on down the road. It belonged to a truck driver in Bluffton, who definitely needed his CDL.

Attempts to contact the truck driver, Doug Kelley, were unsuccessful.

Spidel took the commercial driver's license belonging to Kelley to the Noblesville branch where she initially applied. There, that same morning, BMV workers got an agency-wide alert and action plan regarding mis-mailed licenses.

"They had told me the day that I had applied for my license, a bunch of them that had gone out that day, that there was an issue with. I think they need to figure out how it's happening and why it's happening and stop it," said the mother of four.

13 Investigates first raised the issue with former BMV Commissioner Andy Miller on September 27th, as he and the governor presented an international award for BMV customer service. Inside sources told 13 Investigates it wasn't the first time for a mailing mix-up. But Miller insisted the problem was isolated and fixed.

"It was actually two individuals that received each other's cards by accident. We isolated the problem and realized it was just those two and took care of it right away," said the former commissioner.

"My license is out there and somebody else has it, and that they can do damage with that because it took so many steps to get and you have to have all this paperwork to get this secured license," Spidel countered.

The BMV has cancelled Spidel's license and is processing a new one.

But still she has no idea where her license was sent, nor who had access to her personal information.

The very agency promising one of the most secure credentials in the country is to blame.

State offices including the BMV were closed for the holiday. A spokesman promised to respond Tuesday.

Spidel says the BMV is providing up to six months of credit watch on her behalf. In the meantime she is hoping no one steals her identity.