Saturday, May 25 2013 12:56 AM EDT2013-05-25 04:56:19 GMT
A female pedestrian is in the hospital after being struck by a vehicle on the northeast side of Indianapolis. The woman was hit on E. 34th Street, between Gladstone and Colorado, around 9:45 p.m. Friday.More >>
A female pedestrian is in the hospital after being struck by a vehicle on the northeast side of Indianapolis.More >>
Saturday, May 25 2013 12:46 AM EDT2013-05-25 04:46:54 GMT
Tamika Catchings and Shavonte Zellous each scored 19 points and the Indiana Fever opened defense of their WNBA title with a resounding 79-64 victory over the depleted San Antonio Silver Stars on FridayMore >>
Tamika Catchings and Shavonte Zellous each scored 19 points and the Indiana Fever opened defense of their WNBA title with a resounding 79-64 victory over the depleted San Antonio Silver Stars on Friday night.More >>
Saturday, May 25 2013 12:00 AM EDT2013-05-25 04:00:53 GMT
If you waited until Friday to drive your RV to the Indianapolis Motor Speedway, you likely paid more to fill it up. "If you have to worry about the price of gas," said Hoosier race fan Steven Isaacs,More >>
This Memorial Day, gas prices are about where they were last year, instead of being up again.More >>
Friday, May 24 2013 11:47 PM EDT2013-05-25 03:47:15 GMT
The Indiana Pacers are trying to even the Eastern Conference finals in Miami. Indiana has opened up a 12-point lead late in the first quarter. Roy Hibbert leads the Pacers with eight points. LeBron JamesMore >>
The Indiana Pacers have evened the Eastern Conference finals in Miami.More >>
Friday, May 24 2013 11:18 PM EDT2013-05-25 03:18:05 GMT
Several Indiana teachers put their lives on the line just a year ago when two F-4 tornadoes hit Henryville and destroyed the elementary and high school. When Henryville Elementary School Teacher KristiMore >>
Several Indiana teachers put their lives on the line just a year ago when two F-4 tornadoes hit Henryville and destroyed the elementary and high school.More >>
Friday, May 24 2013 10:41 PM EDT2013-05-25 02:41:45 GMT
A couple from Elwood face charges after police say they found a marijuana growing operation in their basement. Stephen Stookey, 70, and Marilyn Stookey, 69, were arrested after police raided their homeMore >>
A couple from Elwood face charges after police say they found a marijuana growing operation in their basement.More >>
Friday, May 24 2013 10:04 PM EDT2013-05-25 02:04:40 GMT
Two people are in custody after an incident where an IMPD officer fired his duty weapon. Police say officers were investigating an incident in the 3200 block of Boulevard Place when a suspect failed toMore >>
Two people are in custody after an incident where an IMPD officer fired his duty weapon.More >>
Friday, May 24 2013 7:55 PM EDT2013-05-24 23:55:55 GMT
A Greenfield police officer is fighting to keep his vanity license plate. Rodney Vawter has owned the personalized Fraternal Order of Police license plate "0INK" for the past three years. A class actionMore >>
A Greenfield police officer is fighting to keep his vanity license plate after it was revoked by the BMV.More >>
Friday, May 24 2013 6:32 PM EDT2013-05-24 22:32:12 GMT
One of our city's best-known landmarks could soon see some changes not just in the way it looks, but in the way it's used. Friday's Memorial Day service is one of many events that takes place on MonumentMore >>
One of our city's best-known landmarks could soon see some changes not just in the way it looks, but in the way it's used.More >>
Friday, May 24 2013 5:30 PM EDT2013-05-24 21:30:44 GMT
Fans headed to the Indianapolis Motor Speedway this weekend will face increased security aimed at keeping them safe. The eyes are on the cars, the part and the people at IMS. This year, more than everMore >>
Fans headed to the Indianapolis Motor Speedway this weekend will face increased security aimed at keeping them safe.More >>
Indianapolis - The cost of privatizing Indiana's welfare system has jumped more than $180 million on top of the original $1 billion price tag. The money will pay for new programs and ongoing problems. Former employees say it's going to take more than money, manpower and some proposed policies to get a major contractor in line.
Hired to take client calls, two professionals in two different Indiana cities, unknown to each other tell similar stories to 13 Investigates.
"Your job is to get the people off the phone," said Angie Kennaugh, former ACS employee. "The people running the call center came from Sprint and Taco Bell. They had absolutely no experience at all whatsoever."
"We don't call back because we're not getting paid for it," said George Thompson, former ACS employee. "The training was very substandard."
George Thompson is a former employee at a wireless telephone call center in Anderson. Angie Kennaugh worked at the Grant County FSSA call center in Marion.
But it turns out they share the same boss - an out of state contractor making millions here in Indiana.
"That was all ACS doing that," Kennaugh said.
"It's just about ACS making money," said Thompson. "And that's what they do, they make money."
ACS, Affiliated Computer Services, is the vendor approved by FSSA and Gov. Mitch Daniels to answer the calls of Indiana's neediest residents - those seeking food stamps, cash assistance and Medicaid.
ACS vowed to avoid the pitfalls of another company, Accenture, which tried to privatize welfare in Texas and failed.
"It's like a company that produces a whole lot of junk, you know. They can be proud of how fast they get it out, but it doesn't really matter if it isn't right," said Scott Severns, Carmel attorney.
Severns is representing thousands of Indiana residents in a class action lawsuit against FSSA. Some of his clients had benefits denied, he says in violation of their constitutional rights.
Shannon Frye is legally blind in one eye. She sat waiting a year just to get a Medicaid disability determination.
"It's a horrible mistake and we've got to get on to talking about what the solutions are," said Severns.
Last month, 13 Investigates uncovered a confidential internal report outlining widespread problems with the project, everything from poor customer service to lost documents, even infighting between partners IBM and ACS.
The Daniels administration put the companies on notice but is shying away from talk of ending the billion-dollar contract.
Instead, the state gave contractors $47 million more over the initial $1.6 billion deal, some of it to hire more call center staff to tackle the backlog.
Rep. Peggy Welch (D-Bloomington) said, "Now where did this money come from...that's available to be able to pay toward a contract? Again, we've got obligations, but if the companies that are providing the service aren't fulfilling their obligations why are we continuing to pay them."
Now under a deadline to make improvements, 13 Investigates has obtained internal emails detailing the urgency to process a backlog of Medicaid disability cases for clients already approved for federal SSI benefits:
"Do not waste time on these cases or requesting additional information. If a member has been approved, please approve and continue...We presently are not meeting our objectives. We have more cases per day coming in than going out. I'd like to reiterate that...all employees of MRT [the Medical Review Team] are actively at there [sic] desk and working vigorously..."
13 Investigates also learned letters are going out to clients about proposed changes in September. A new policy would simplify the re-enrollment process for clients.
The governor and FSSA Secretary Anne Murphy declined to speak with us about FSSA. We got no response from Mitch Roob, the former secretary who not only launched the project but formerly worked for ACS.
From recent experience, these former ACS employees recall the responses behind closed doors amid trouble.
"If we get fined, heads are going to roll," said Thompson.
"They would be hysterical - 'we can't lose this contract,'" said Kennaugh.
State Representative Peggy Welch says this contract is costing the state an estimated $200,000 a day in services it's not receiving. That's because Indiana's two biggest counties, Marion and Lake, have yet to be rolled out.
Welch sits on both the Ways and Means and Human Affairs Committees. She says in a matter of weeks FSSA will be facing many tough questions.
Friday, May 24 2013 11:46 AM EDT2013-05-24 15:46:25 GMT
A woman faces sentencing Friday for her part in the shooting death of a female basketball star. The shooting happened last July at Ben Davis Park on the city's west side. Witnesses say Vincennes UniversityMore >>
A woman faces sentencing Friday for her part in the shooting death of a female basketball star.More >>
Friday, May 24 2013 11:19 AM EDT2013-05-24 15:19:14 GMT
Police are seeking criminal charges against two missing campers who were found on the Indiana National Guard's Camp Atterbury. Bartholomew County sheriff's Maj. Todd Noblitt says the two men, ages 19More >>
Bartholomew County sheriff's Maj. Todd Noblitt says the two men, ages 19 and 20, were found Wednesday after a ground and air search for several hours by police officers and soldiers of the Atterbury grounds near Edinburgh.More >>
Friday, May 24 2013 5:02 PM EDT2013-05-24 21:02:40 GMT
A pedestrian was seriously hurt after being struck by a police officer on the east side of Indianapolis. The accident happened around 9:30 p.m. Thursday near the intersection of 42nd Street and EmersonMore >>
The family of Richard Allen Moore told Eyewitness News that he was killed in the accident.More >>
Friday, May 24 2013 11:29 AM EDT2013-05-24 15:29:00 GMT
Authorities say a cat might have started a central Indiana house fire by knocking over a lamp. The fire happened Thursday in the town of Chesterfield just east of Anderson. Chesterfield deputy fire chiefMore >>
Authorities say a cat might have started a central Indiana house fire by knocking over a lamp.More >>
Friday, May 24 2013 11:22 AM EDT2013-05-24 15:22:46 GMT
It will likely be months before a judge rules on whether a new trial should be granted to a man convicted of killing an Indiana University student who disappeared during a 2000 bike ride. A Morgan CountyMore >>
It will likely be months before a judge rules on whether a new trial should be granted to a man convicted of killing an Indiana University student who disappeared during a 2000 bike ride.More >>
Thursday, May 23 2013 4:20 PM EDT2013-05-23 20:20:10 GMT
One of Indiana's largest health systems says it's cutting an undisclosed number of jobs by June 30 because of increasing economic and competitive pressure on the health care industry. Indianapolis-basedMore >>
One of Indiana's largest health systems says it's cutting an undisclosed number of jobs by June 30 because of increasing economic and competitive pressure on the health care industry.More >>
Friday, May 24 2013 3:37 PM EDT2013-05-24 19:37:35 GMT
An act of credit card fraud has been traced back to a downtown Indianapolis restaurant. Some workers upstairs love walking downstairs for a bite at Ike and Jonesy's downtown. But they say the bite isMore >>
The owner of Ike & Jonesy's downtown says he is working to find out how the credit and debit cards of several customers and employees could have been compromised.More >>
Friday, May 24 2013 10:26 AM EDT2013-05-24 14:26:01 GMT
Officials with the Indianapolis Motor Speedway tell Eyewitness News that 35 runners from the Midwest who did not complete the Boston Marathon because of the tragedy there will be finishing that race atMore >>
The Speedway invited runners to cross the finish line on race day morning before the start of the race. They will be running from Turn Four across the historic Yard of Bricks.More >>